Frequently Asked Questions

The trial period is 14 days. You will not be charged if you cancel before the 14 day trial concludes. If you cancel before the 14 days, you will not be billed.

5 day a week program, injury rehab templates, additional add-on programs, nutritional guidelines, and a community of first responders looking to improve their health and performance.

You must cancel through this website.

You must log-in to change your billing information:

Once logged in, you should be on the "Library" screen, from there then click "Effective Fitness Team", then click the "Manage Membership" tab and follow the instructions there.

When you cancel, you lose membership immediately, you do not get to keep the membership for the rest of the month.

*It takes 24 hours to process cancellations, if you cancel within 24 hours of when your subscription renews your card will be charged.

We do not issue refunds.

What if I cancelled through TrainHeroic?

Upon signing up you are directed to a page telling you to cancel through our website, not TrainHeroic. 

You will also receive an email with your access code that also clearly states how to cancel.

Lastly, we post daily in the TrainHeroic app to remind you to contact us with any billing and account questions, not TrainHeroic.

Yes! Just complete the form attached and a coach will switch the program for you within 48 hours.


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